Time and Billing Software Support

[mnemtsas]

If you happen to forget your administrator password there is no method within the software of recovering it (for obvious reasons). If you email us your Time Clock MTS database we will reset the password to something known and email your database back to you when you can set it to something else immediately. Generally this will take one working day for us to turn it around, however on weekends it may take longer.

If you've not moved the database then it will be found on the computer in the following location:

C:\Documents and Settings\All Users\Application Data\Time Clock MTS\database\timeclock.mdb


If you have moved it then you should know where it is on your network. Just attach the file to an email and send it to us with a request to reset the password.

When you have received your database back from us

1. When we email your database back it will be zipped into a zip file. So you need to unzip it using Winzip or using Windows compressed folders (if your version of Windows supports it).

2. Copy the unzipped file over the one that you already have.

3. Run Time Clock MTS and check that you can log in using the new password that we sent you.

Mark[/b]
_________________
Mark Nemtsas
Timesheets MTS Software
Time Sheet Software :: Time Clock Software

[mnemtsas]

When you're looking for the file you may find that you have system files and folders hidden in Windows Explorer. In fact on a lot of systems this is the default setting. There's a good page here on how to show hidden files and folders on various versions of Windows.

http://www.xtra.co.nz/help/0,,4155-1916458,00.html
_________________
Mark Nemtsas
Timesheets MTS Software
Time Sheet Software :: Time Clock Software

[sherlenelam]

I need help on administrator password reset.

[mnemtsas]

Hi There,

Instructions can be found in the first post of this thread.

Mark
_________________
Mark Nemtsas
Timesheets MTS Software
Time Sheet Software :: Time Clock Software

[sherlenelam]

Mark:

I Just emailed my file (timeclock.mdb) to "board@timesheetsmts" today. Hope you can reset it for me. I need to prepare the payroll soon?

Thanks,
sherlene

[mnemtsas]

Database received and sent back. You should be up and running.
_________________
Mark Nemtsas
Timesheets MTS Software
Time Sheet Software :: Time Clock Software

[thrillseeker76]

While there may be no direct method via the application to recover or change the administrative password if you forget it, there is a very easy way to change it to something new using a hash calculator and small change in the database. No need to send mdb file to support, simply follow this procedure.

1) Use a hash MD5 generator such as the one at fileformat.info/tool/hash.htm (this example uses it)
2) For the String Hash enter a new admin password you want such as "qwerty" without quotes. Press the "Hash" button to generate the results. Look below for the MD5 result. This is what you need to copy. It's 32 characters long.
3) Next, find *.mdb file (e.g. Vista... C:\ProgramData\Time Clock MTS\Database)
4) Open timeclock.mdb with Microsoft Access or whatever and navigate to table called "tblSettings"
3) Look for "strAdministratorPassword" and below will be the encrypted MD5 password. This is what we'll change. Paste the MD5 string you generated and copied from the hash site and replace the previous "strAdministratorPassword" data.
4) Save, close, wala! Open Time Clock MTS and login to admin section via new password you made (i.e. "qwerty")

Cheers!
Dave